What you’ll be doing:
- Take all steps to ensure 99.95% availability to all customers and deliver to customer specific SLAs where applicable.
- Ability to listen, anticipate and take ownership of customer concerns and provide advice to influence customers to use our standard approach to implementation and configurations.
- Advise the customer to achieve the fastest user experience whilst understanding any existing investment the customer has made in automating their environments.
- Ensure our customer data is secure and managed within the varying legislative environments, including ISO27001 certification, in which TechnologyOne and our customers operate.
- Contribute to the design, development and automation of infrastructure for the delivery of our software, hosted apps or business systems to internal and external customers.
- Clearly articulate technical issues to non-technical audiences, sharing information and educating teams to expand their technical knowledge and capabilities.
- Drive efficient utilisation of systems resources by developing an in-depth understanding of our monitoring tools in order to lower operational costs through automation, simplification and new efficiencies.
- Lead peer reviews and keep an open mind in receiving constructive feedback about proposed solutions.
- Provide clear and regular communication to customers and other stakeholders on progression of tasks and escalation of issues.
Technical Skills required
- AWS (Must) / Azure (Desired)
- Team City
- Bitbucket
- Kubernetes
- Python and PowerShell
Your Talents…
- Degree in relevant discipline and/or industry experience
- Minimum of 8+ years experience
- Proven experience in SRE/Systems Engineering
- Ability to lead projects and provide guidance & mentoring to team members
- Understanding of SQL and/or Postgres
- Experience creating and managing dashboards using Grafana to visualise, monitor, and analyse system or application metrics
- Highly developed communication skills, including the ability to effectively and maturely communicate and negotiate in writing and verbally with stakeholders across all levels
- Strong and demonstrable customer service orientation
- Thorough and comprehensive troubleshooting and problem-solving skills across highly technical environments
- Highly developed analytical skills
Location of work :
Mode of work : Hybrid
Looking for immediate joiner
